Note: The Microsoft Safety Scanner expires 10 days after being downloaded. It works with your existing antivirus software. The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. ![]() Run an online virus scan to check if any infected virus causing the issue. Step 3 from the link to return the computer to Normal startup mode. Note: After performing the troubleshooting steps in clean boot, follow ![]() ![]() Put the computer in Clean Boot state to see if there is any software conflict as clean boot helps in eliminating software conflicts. I would suggest you to place the computer in clean boot and check if you are able to open. Are you able to open other files successfully? Are you logged onto the system as an administrator?ģ. Have you made any changes to the computer prior to this issue occurring?Ģ. I would really appreciate if you can help me with the following information.ġ. I understand it must be frustrating, but rest assured, we are here to help you and guide you in the right direction. Thank you for posting your query in Microsoft Community Forums.įrom the issue description I understand that you have issues with opening.
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